I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-6 days production time for your order to ship out, average shipping times are 3-9 Days. Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business, please email us.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee, if the product is defective or damaged. Please email photos of the damaged product and we can make arrangements to replace or refund. Please include a name and order number on the email. Items you receive that are free from defects or damage and made as ordered and as described on our website are not returnable.
Can I cancel my order?
You are able to cancel your order with no penalty however you must cancel your order immediately. If the item is already entered into the manufacturing queue, it can not be cancelled.
I have entered an incorrect address, what do I do now?
If you have misspelled or autofilled in an incorrect address, send us an email with order number and we will attempt to get it changed. Note if the item has shipped it is too late. We should be able to change the address to the correct one within 24 hours. No guarantees we can get it done. Please make sure all information is correct before buying.
How long does shipping take?
Shipping times vary based on your location. The average shipping time is 3-6 business days
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.